The results are in and we are pleased to announce that NPI received an overall customer satisfaction rating of 95%. Additionally, 96.25% of our customers confirmed that they would be willing to recommend our services. NPI sends out an annual customer survey to get a better understanding of our customer’s perception of our services and to aid in the continuous improvement of our AS9100 Rev. C Quality Management System.
The following is what our customers had to say about us:
“Always helpful and always on-time with consistent high quality full turn-key assemblies.” (Defense Contractor)
“NPI always is able to meet our scheduled needs.” (Industrial Equipment Manufacturer)
“Best customer support going in the kitting/contract assembly industry.” (Medical Equipment Manufacturer)
“They do a great job, willing to go the extra yard to do it right and provide updates with a smile.” (Consumer Product Manufacturer)
“NPI’s test lab has always been very helpful in determining product failures.” (Defense Contractor)
“Overall we are very satisfied with current and previous projects manufactured by NPI. Thanks for the great work!” (ASIC Manufacturer)