NPI’s primary focus is quality, customer service and on time delivery. The NPI team recognizes that quality excellence is the foundation of our business. Our quality management system was recognized by the ISO audit board as one of the most impressive online database systems they have seen. Team NPI is committed to continuously improving our quality system by performing management reviews, system audits and SOP updates to our service menu. Our quality management team attends technical conferences throughout the year to stay informed of the ever changing industry standards and consortium guidelines.

Quality Policy

The NPI Services, Inc. team is committed to exceeding our customer expectations through strategic quality and economic objectives. We embrace change for continuous improvements and commitment to maintain our processes, personnel and services that enhance our dedication to outstanding ethical customer service.

Quality Objectives

1. 98% On-time Delivery
2. 98% Customer Satisfaction
3. 98% Yield